Refund policy

RETURN AND REFUND POLICY

Effective Date: [27 May,2026]
Website: [DEZYRE.IN]

At [DEZYRE.IN], we aim to ensure customer satisfaction with every purchase. If you are not fully satisfied with your order, you may request a return or refund under the conditions below.

1. RETURN ELIGIBILITY

To be eligible for a return:

  • The item must be unused, unworn, and in original packaging
  • The product must be in the same condition as received
  • Return request must be raised within [2 DAYS] of delivery
  • Proof of purchase (order ID/invoice) is required

We reserve the right to reject returns that do not meet these conditions.

2. RETURN TIMEFRAME

  • Return requests must be submitted within [2 days] from the date of delivery
  • Requests made after this period may not be accepted.

3. REFUND PROCESS

Once your return is received and inspected:

  • You will be notified regarding approval or rejection of your refund
  • If approved, your refund will be processed to your original payment method

Refund Timeline:

  • Refunds are processed within [2-7 working days] after approval
  • Bank/payment gateway processing times may vary depending on your provider

4. EXCHANGE OPTIONS

We offer exchanges in the following cases:

  • Wrong item received
  • Damaged or defective product
  • Size/color exchange (if applicable and available in stock)

If the requested replacement is not available, a refund will be issued instead.

5. DAMAGED OR DEFECTIVE PRODUCTS

If you receive a damaged or defective product:

  • Please contact us within [2 DAYS] of delivery
  • Provide clear images or video of the issue
  • After verification, we will offer either:
    • Replacement of the product, or
    • Full/partial refund depending on the situation

We ensure fair handling of all genuine damage claims.

6. NON-RETURNABLE ITEMS

Certain items are not eligible for return, including:

  • Items marked as “Final Sale”
  • Personal care or hygiene-related products (if applicable)
  • Products damaged due to misuse or improper handling
  • Items returned without original packaging

7. RETURN SHIPPING COSTS

  • If the return is due to our error (wrong item), return shipping will be covered by us.
  • For other return reasons (change of mind, size issue, etc.), return shipping costs may be borne by the customer
  • Shipping fees are non-refundable unless otherwise stated

8. CONTACT INFORMATION

For return or refund requests, contact us at:

Email: [dezyre006@gmail.com]
Website: [DEZYRE.IN]
Address: [Jahangirpuri, DELHI]